The Getaway Lounge Promise

The only thing we love more than travel is our members. Nothing is more important to us than their happiness. That may sound corny, but it’s true (the proof is in the legal jargon): Our first love in life is customer service, and our first priority is your complete satisfaction.

We're here to address any concern you might have—you can call (1300 889 152), or you can write (customersupport@getawaylounge.com.au). You can talk to us on Facebook or get us on Twitter.

But if all you need is some peace of mind, then here’s our guarantee: If you can't book and confirm your getaway within 48 hours of receiving your voucher, we'll give you a full refund. It’s just that easy.

And if you’re worried about finding a better discount elsewhere, don’t be. These are exclusive packages at exclusive prices. We’re so confident of that fact we offer another promise: If you find the same deal somewhere else for less, we’ll refund you the difference.

The whole point of Getaway Lounge is to provide truly amazing, hassle-free travel. That’s our passion. So if you’re experiencing any problems while organising your trip, get in touch. We’d love to help you sort it all out.